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Privacy Policy

Catch 22 SA Charters

1. Introduction

At Catch 22 SA Charters we value your privacy and are committed to protecting the personal information we collect from you. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, address, email, and phone number.

  • Booking details including dates, number of passengers, and payment information.

  • Emergency contact information for safety purposes.

  • Special requirements such as dietary needs or medical conditions (if you choose to provide them).

3. How We Collect Your Information

We collect personal information directly from you when:

  • You make a booking with us (online, by phone, or in person).

  • You sign a waiver or safety form before boarding.

  • You contact us with a question or feedback.

4. How We Use Your Information

We may use your information for purposes including:

  • Processing your bookings and payments.

  • Ensuring passenger safety and meeting legal obligations.

  • Sending booking confirmations, trip details, or important updates.

  • Responding to your enquiries or complaints.

  • Complying with regulatory and insurance requirements.

5. Disclosure of Your Information

We may share your personal information with:

  • Our crew and staff for operational purposes.

  • Emergency services in the event of an incident.

  • Our insurance providers and legal advisers if required.

  • Regulatory authorities where required by law.

We will never sell or rent your personal information to third parties.

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information may be stored in electronic and/or paper form.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To do so, please contact us using the details below.

8. Website and Online Bookings

If you visit our website or use our online booking system, we may collect non-identifying information such as your IP address, browser type, and browsing activity for site analytics. We may also use cookies to improve your experience.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website or on request.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.

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